Complaints Handler - Glasgow, United Kingdom - Anderson Knight

Anderson Knight
Anderson Knight
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Anderson knight is looking for a Complaints Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. The purpose of this role is to ensure any complaints are managed and resolved inline with procedures. You will be responsible for providing a high standard of customer service.

Duties & Responsibilities;

  • You will be required to log any complaints, manage and then resolve whilst following the correct process and guidelines.
  • You will be responsible for following all internal procedures & policies.
  • You will be required to manage your own complaints workload from allocation to resolution.
  • You will be required to provide all internal and external with a professional and efficient service whilst following all the businesses policies and procedures.
  • You will be required to liaise directly with FOS in regards to any complaints raised to them
  • You will be required to be flexible and committed within a fastpaced environment.
  • You will be required to liaise with internal colleagues in order to support the investigation and resolution of complaints
  • You will be required to ensure you give a great customer experience during all interactions with the customer insuring the best possible outcome.

Experience, Qualification & Skills:

  • You must have a minimum of a secondary level education
  • You will have previous experience in complaint handling within a financial services environment.
  • You will have previous experience in handling customer queries in both an oral and written capacity
  • You must have strong communication skills

Benefits:


  • Hybrid working after training
  • Private medical insurance
  • 33 days holiday + birthday day off

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Work Location:
In person


Reference ID:
AK-5678
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