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Customer Service Advisor - Liverpool, United Kingdom - Time Recruitment

Time Recruitment

Verified Company

Liverpool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Liverpool City Centre
Customer Service Advisor
£20,000-£22,000 basic with monthly team bonus
Onsite parking

We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base.

With excellent scores on FEEFO and almost 40 years sector specific knowledge, they reallyunderstand their client base.
As a Customer Service Advisor you will be essential aspect of the customer journey, key duties include;

Offering support across a wide range of Insurance products, liaising with customers regarding their adjustments, renewals and claims.
Speaking with any customers who pop into branch for a facetoface visit.
Abiding by FCA regulations and ensuring work is compliant
Managing the renewals process, midterm adjustments and keep control of your own diary.
Supporting the wider team objectives, making a positive input and making suggestions to workflow improvements.
Dealing with inbound calls and making outbound calls to existing customers.

What we are looking for in a Customer Service Advisor ;

Experience within Insurance, whether that's claims, contact centre or any other insurance industry.
An individual who wants to be part of a tight knit office dynamic, where everyone gets on and enjoys work social events.
An ability to develop relationships with customers and build rapport.

What they offer as a Customer Service Advisor ;