- Meet/exceed own annual value and volume renewal rate & upsell targets
- Accurate and continuous forecasting of renewal conversation outcomes throughout their lifetime as clients
- Work with the Global Commercial team on ad hoc projects when required i.e. smooth onboarding of new clients - identify problem areas and implement new processes to improve, with tangible outcomes to measure success
- Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets. Review on a monthly basis
- Work with the Customer Success team to identify renewals at risk and propose, manage and execute a plan devised to reduce risk and increase likelihood of renewal
- Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the WARC service adds value for their business.
- Work to understand reasons behind non-renewal and implement win back strategy
- Be aware and comfortable working to financial targets, upsell & cross sell to ensure you achieve & over achieve on targets
- Become knowledgeable about WARC content & all WARC systems and all developments in our range of products and services
- Partner with the Customer Success team(s) to collaborate on account plans for all key/growth accounts
- Maintain a solutions-oriented, proactive work style to advance towards goals
- Previous experience in a B2B client facing role and/or working with a brand owner (5+ years)
- Ability to reach and develop relationships with C-Level leadership or senior lines of business executives in your respective categories
- Clear, concise communication skills
- Strong business acumen, problem solving & analytical skills
- Proven negotiation skills with persistence and tenacity
- Proven experience growing a pot of revenue
- Evidence of a drive and determination to hit targets
- Evidence of working within a team to achieve both individual and wider team goals
- Excellent internet researcher with good knowledge of major industry sources
- Evidence of the ability to forecast financial outcomes, identify challenges and risks and to manage a plan of action in those circumstances
- Experience of presenting to groups of individuals face to face and running online demonstrations of products/services
- Knowledge of Salesforce CRM system
- 25 days of holiday per year - with an option to buy/ sell upto 5 days
- Pension, Life Assurance and Income Protection
- Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
- Employee assistance programme, season ticket loans and cycle to work scheme
- Volunteering opportunities and charitable giving options
- Great learning and development opportunities.
WARC- Key Account Manager - London, United Kingdom - Ascential Group Ltd
Description
We're looking for a Key Account Manager (12 Month FTC) to join our team in London as part of our Client Services function.
Your Role: As the Key Account Manager you will take responsibility for growing revenue from a defined group of WARC's key clients. You will report into the Head of Account Development and work closely with the Customer Success team to turn valuable knowledge of the client into commercial growth conversations. You will have the expectation of growing our relationships within the Key Client pool. You will also involve growing our Advisory revenue from existing clients & seeking out partnership opportunities where applicable. You should enjoy client contact roles and the challenge of growing an existing client base in creative ways.
Key Responsibilities
Your Experience
If you don't meet every single requirement, we'd still encourage you to apply. At WARC, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.
Who are we?
WARC is the global authority on marketing effectiveness. We provide rigorous and unbiased evidence, expertise and guidance to help marketers navigate any challenges effectively.
WARC operates out of London, New York, São Paulo and Singapore to service a community of over 75,000 marketers in more than 1,200 companies in 100+ markets. Find out more at .
WARC i s part of Ascential plc. Ascential takes the world's leading brands to the heart of what's next for their industries. We do this through our events, intelligence products and advisory services. Our 700 people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential plc is listed on London Stock Exchange.
Why Choose Us?
We strive for the highest standards in everything we do. But that's not just for our customers. We want working for Ascential to be the best career move you've ever made.
Ascential is a people-powered company, and we're committed to supporting each and every one of them. We publish an annual Diversity, Equity and Inclusion Report that sets out our goals, commitments and progress so far. We invest in Employee Groups, empowering them to run educational events, support charities that they're passionate about, and share experiences with colleagues. These groups include Able to Thrive, Ascential Pride, Black in Business and Empower Women's Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.
We're committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it's ever been. We also default all of our pension plans to ESG options, so that our people's savings are invested in ways that help rather than hinder our planet.
Helping people to connect and drive progress isn't a business-only goal. We know that the world is a better place when we all lead with heart, supporting charitable causes that make a difference. We provide opportunities to give back through Volunteer Days, our Employee Groups and our charity partner, The Prince's Trust.
We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that's not possible for you, let's talk. Flexible work conversations are actively encouraged here, and always will be.
Only you know what's most important to you. That's why we offer benefits packages that you can tailor to your needs. These include:
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
If we inspire you, why not join and inspire us? Find out