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- Should be aware of escalation metrics and approved channels.
- Analyzing a problem and formulating its solving approach
- Identifying signs and details indicating fraud
- Understanding of the non-motor claims policies, activities, and procedures in claims environment.
- Providing prompt & correct assessment.
- Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
- Mapping client needs to company specified.
- Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.
- Support implementing of new systems and processes
- Actively follow service practices to determine the status of customer service and relations.
- Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures, and standards.
- Operate within agreed mandates.
- National Senior Certificate (NSC)
- Higher Certificate in Short- Term Insurance (NQF 5)
- 3- 5 years Non-Motor Claims Assessment experience,
- Certified and Accredited Fraud Examiner (ACFE),
- Valid South African Drivers Licence
Claims Assessor: Non Motor - Newcastle upon Tyne, United Kingdom - Old Mutual
Description
Description
The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility.You would:
Process and Understand of Non-Motor claims terms & claim types.
Understand and Follow the Claims Process
Delivering the Service to both internal and external stakeholders
Cost control and governance adherence
Experience, knowledge & skills required.
Skills
Analytical Decision Making, Property Valuations, Report WritingEducation
Higher Certificate in Short Term Insurance (Required), Matriculation Certificate (Matric) (Required)Closing Date
30 April 2024