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Sales Account Advisor - Tonbridge, United Kingdom - NWF Fuels

NWF Fuels

Verified Company

Tonbridge, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

OTE £35k

A fantastic opportunity has arisen for a Sales and Customer Service Advisor to join our team in our Depot, due to the continued growth of NWF Fuels, we are on the lookout for a Sales and Customer Service Advisor to deliver the best possible customer care.

The main responsibilities are:

Taking customer orders
Dealing with customer queries (PODs, ETAs, invoice queries etc.)
Making proactive outgoing calls to customers where required
Working with the Sales Team to ensure high levels of customer satisfaction
Working with Transport to ensure delivery times are communicated to customers
Dealing directly with drivers to follow up on delivery queries
Follow up sales campaigns on request

What you should be able to bring to the role:

An upbeat friendly approach when speaking to customers is essential
Passionate about customer service with the ability to ensure all customer interaction is positive and productive
Excellent communication skills on all platforms
Ability to multitask and remain calm under pressure
Good team player
PC literate and proficient in Microsoft Office

What is on offer:

Monday
Friday 37.5 hours per week plus (Saturday mornings on a rota basis during winter months paid overtime)
25 days holiday plus bank holidays
Opportunity to purchase up to 5 extra holidays per year
Monthly employee recognition awards
Long service awards
Access to free virtual fitness sessions
Contributory workplace pension scheme
Healthcare cashback plan
Employee assistance programme
Cycle to work scheme
Life assurance scheme

Why choose NWF Fuels:

As well as competitive pay and an excellent benefits package, NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network.

NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers.

A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference.

The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM's listed NWF Group listed on the London Stock exchange.

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£35,000.00 per year

Benefits: