- Respond promptly to all enquiries for service and secure care consultation appointments where appropriate.
- Provide information to enquirers in electronic or paper format to guide them on Home Instead services.
- Record and update all enquiries on our inhouse CRM platform
- Attend care consultations and guide and advise clients and their representatives on the appropriate solution to meet their needs.
- Collect all the necessary information to provide the basis of a care plan and other supporting paperwork.
- Work with the other members of the Care Operations team to commence service to clients in the timeframe agreed at consultation.
- Work with the care team to support the relationship building between the client and our Care Professionals
- Achieve targets for business growth and client acquisition/retention
- Network with the local community to grow and strengthen the referral provider network.
- Responsible for promoting the Home Instead brand and services with key referrers
- Promote Home Instead through networking events, workshops and presentation. This will include making use of Home Instead promotional materials with key contacts and in key locations throughout the territory and ensuring that key potential referrers to Home Instead are kept updated about our services.
- Manage enquiries on the relevant system and be accountable for weekly reports and KPIs.
- Ensure that all record keeping, in either paper or electronic records, is completed in a timely and appropriate manner and meets the needs of the business.
- Support the "On Call" rota , approximately 1 week in 8, in agreement with other office based staff.
- Work as part of a support team who continually ensures a great experience for both clients and our fantastic team of Care professionals
- Proven track record in successfully developing, maintaining and leveraging strong relationships within a local community to achieve business objectives using a variety of tools and techniques.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Sales skills including the ability to secure appointments with prospective clients and present solutions relevant to the client's needs
- Experience of building relationships both face to face and virtually.
- Excellent track record in customer service
- Good working knowledge of IT systems, with experience of Microsoft Office and an ability to learn and adopt new technologies where appropriate.
- Experience of using data and analytics to make informed business choices.
- Effective interpersonal skills with excellent verbal and written communication skills with the ability to deliver effective and engaging presentations or workshops to a broad-based audience.
- Strong organisational and prioritisation skills.
- Self-motivated with the ability to work independently, use initiative and be resilient in a fast paced office environment
- Must have full driving licence and means of transport if required within the territory to visit clients.
- Ability to work flexibly to meet the needs of the business.
- To have experience in the care industry
- Experience engaging with community contacts and promoting a service based business
Care Consultant/ Business Development Lead - Saintfield, United Kingdom - Home Instead
Description
Job Description
To deliver a responsive end to end client acquisition and onboarding service that ensures a great client experience, providing advice and solutions to ensure the highest quality of care for clients.
To successfully direct and coordinate all activities relating to business development and marketing, to strengthen the Home Instead brand, support a continuing pipeline and grow our market share
Primary Responsibilities
M anage all enquiries for service.
Manage care consultations.
Business Development
Secondary Responsibilities
Qualifications
Essential criteria
Desirable Criteria:
Additional Information
A genuine interest in caring for people is essential to be successful in this role.
Salary range £23,000 - £26,000, depending on experience.
This is a full-time role, working Monday to Friday, with flexibility required to support on call.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to an Access NI enhanced disclosure.
Apply today to learn more.