Senior Hyperion Support Consultant - Keele, United Kingdom - Concentric Solutions

Description

Job Description

Company Description

Concentric Solutions is a business analytics technology firm located on the Keele University Science and Innovation Park. We specialise in helping clients transform their planning, budgeting, financial, and operational reporting using the latest technologies from OneStream and Oracle. With over 18 years of experience working with global Finance Teams, CFOs, and CIOs, we serve clients across multiple industry sectors. Our focus is on providing trusted advice and guiding our clients on their journey to better business analytics and decision-making.

Role Description

This is a full-time role for a Senior Hyperion Support Consultant. The successful candidate will be responsible for providing application and technical support services to our clients using Hyperion and Oracle CPM software. The day-to-day tasks include monitoring support tickets, troubleshooting issues, resolving technical problems, and managing a range of support and application maintenance services, that includes full outsourced systems administration. This position is based at our Head Office in Keele, with some remote work each week.

This is a key role reporting to the Head of Support and Managed Services, and will involve working with other Support team members, providing technical oversight on more challenging issues, some client management and acting as a technical lead and mentor to more junior members of the team.

Qualifications

• Trained Administrator of Hyperion Financial Management (HFM), Hyperion Planning, Oracle EPM Cloud or OneStream
• A minimum of 3 years experience in CPM Systems Support
• Ability to manage challenging technical issues and ensure Customer Satisfaction
• Enjoys working in a team environment and is able to use their analytical skills to help others
• Excellent English language communication skills
• Capable of developing and maintaining business rule scripts (VB, MDX, C#, python, Javascript)
• Good knowledge of industry standard databases (SQL Server, Essbase)
• Strong attention to detail with proven trouble-shooting abilities
• Bachelor's degree in Computer Science, Information Technology, or related field

The ideal candidate will have previous Hyperion Application and Technical Support experience working in a client environment, for another Consultancy or a CPM software vendor. They will have excellent Oracle Hyperion product knowledge, and may be looking to develop their OneStream skills.

We will accept applications only from candidates with RIGHT TO WORK in the UK.