Dynamics CRM/ 365 CE Business Analyst - London, United Kingdom - Nigel Frank International

Description

Dynamics CRM/ 365 CE Business Analyst - Home Based

Job Description

I am actively seeking an experienced Functional Business Analyst, with experience implementing Dynamics 365 CE/ Dynamics CRM, for an exciting new role with a global service sector organisation. My client is in the process of centralising their CRM instances into Dynamics 365 CE, and requires a BA to join the team in ensuring successful project delivery, as well as providing assistance in concurrent integration projects.

This role is home based, with on-site requirement in Greater London/ other UK sites; project phase dependant.

Role & Responsibilities

• Involvement in analysing requirements, mapping processes, and developing functional design documentation
• Testing new features, rolling out the install and config as well as training new users
• Supporting my clients business processes and analysing ways of improvement
• Coordinating with stakeholders on project requirements/ milestones

Skills & Qualifications

• A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE)
• Strong business process analysis, requirement gathering, functional documentation skills
• Diverse modular exposure within CRM - ideally including Sales, Customer Service, Project Service Automation, Field Service or Marketing