India - Cruise Itinerary Coordinator - Colchester, United Kingdom - Inchcape Shipping Services
Description
Who are Inchcape?
At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over proprietary offices, across countries and a team of more than , committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Contract Type- Permanent
Location: Home Based
What you'll do:
Itinerary Planning & Mapping, Berth booking and allocation follow up with Location Offices
Proforma Disbursement Account (PDA) and Final DA (FDA) coordination with crosschecking
Pre-funding management and cost control
Online Port Information management and optimization
Inchcape offices and customer coordination
Smartsheet itinerary and dashboard management and optimization. Monthly progress reporting
Cruise Consultancy research and support as assigned and required.
Special Cruise Industry related project assignments
Cruise Itinerary Management
Monitoring of all activities under Center of Cruise Excellence (COCE) with special attention to Cruise Itinerary
Management, which requires communication and coordination with all stakeholders
(Cruise Lines Customers, Inchcape offices, Inchcape Business Partners, Ports and vendors), administrative and clerical support
for the functions of smooth itinerary planning, customer service and all necessary reporting, including timely follow up
of: PDAs, FDAs and Port Information as per customer requirements.
Compliance requirements concerning customs regulations, marine and passenger statuary tariffs.
Oversight and management of necessary Pre-Funding. Follow up with location office on timely submission of Invoices pertaining to cruise vessel calls.
Ensure adherence to internal and principal's procedure for DA closing.
Evaluate information / results and choose the best solution to solve problems.
Cruise Consultancy and Special Projects
To conduct required research and Cruise Consultancy or Cruise Special Project associated tasks as assigned by the
Line Manager or the Cruise Solutions business stream in line with the guidelines, formatting, deadlines and other specific
needs outlined for each assignment.
Debt Control
Follow up and monitoring to ensure all assigned Disbursement Account types (PDA and
FDA) are both timely and accurate within stated turnaround times and to pre-empt potential process or system
barriers that may impact Cruise Cash Receivables (CCR). A key purpose of the role is to ensure the correct processes and
procedures are followed to ensure a healthy cash-flow according to set company guidelines
Safety, Quality and Environment
Ensure strict compliance to all relevant safety, quality and environmental procedures in
accordance with Inchcape's Quality Management System and Inchcape's Health, Safety and Environment policies and
procedures to deliver highest quality services possible to Cruise Line, Ship Management and Consultancy related customers.
Customer Service Excellence
Identify, understand and proactively meet internal and external customer needs by demonstrating a high level of
commitment by applying maximum efforts to achieve expected outcomes to the highest quality standards, thereby
attaining and exceeding customer expectations. To apply prompt corrective actions to any potential process or procedural
service failures and ensure that they do not reoccur in the future.
Data Integrity and Quality
To supervise and control the data integrity accuracy of the applications, software and systems, in order to meet internal
and external customer requirements in line with set KPI's and company parameters. Furthermore to:
Ensure QHSSE policy is followed without any deviation Ensure % accuracy of data input.
Ensure set KPI's are adhered to and maintained. All QHSE documents and location audit files are kept updated