Portfolio Manager Operations Division - Belfast, United Kingdom - Diaceutics Group

Description

PLEASE NOTE: Closing Date is Friday 29th March at 4 pm, GMT.

This is a hybrid role for Northern Ireland employees (2-3 days per week in the office).

A waiting list may be compiled for similar future positions that may arise within the next 12 months. Connect with us to be notified of any future positions in the department you are interested in

Background:

At Diaceutics we believe that every patient should have access to the right treatment at the right time . We provide the world's leading pharmaceutical companies with an end-to-end solution for the launch of precision medicine diagnostics enabled by DXRX – The Diagnostic Network.

DXRX is the world's first diagnostic commercialization platform for precision medicine, integrating multiple pipelines of real-world diagnostic testing data from a global network of laboratories.

Position Summary:

The Portfolio Manager role sits within the Customer Operations function under the leadership of the COO. The role is operationally important to the business as it develops and scales over the coming years, particularly in relation to its evolving business model (platform based).

The primary purpose of this position is to prioritise and project manage a portfolio of client projects in order to drive financial and customer health. The Portfolio Manager will leverage proven portfolio and project management methods, tools and systems in order to deliver objectives.

The Portfolio Manager collaborates closely with client-facing sales and delivery teams to deliver efficiency and high quality projects. The role is responsible for pipeline management, financial management, resource management, project planning, timeline and deadline optimisation, project team supervision, interdisciplinary liaison with accurate reporting of overall project progress.

The ideal candidate will be a strong manager with excellent interpersonal skills enabling a strong collaboration with key account managers (sales), delivery teams and Diaceutics EXCO team, to ensure each customer relationship is managed to the highest standard.

The candidate will have experience in cross-functional, matrix team management of staff from different functional disciplines to deliver exemplary quality project outputs on schedule. Experience with programme management/project management software is important. The candidate should also have experience of developing innovative solutions to project challenges.

Duties and Responsibilities:

1. Leads and manages portfolio and project planning (prioritising, scheduling and resourcing), of inter-connected projects across key accounts and teams and ensures that all projects are delivered on time, within scope and within budget (financial and risk management).
2. Acts as a trusted business partner with the key account managers (Sales) and division leads (Delivery) to drive commercial awareness and project/portfolio performance for a portfolio of client accounts.
3. Supports business development processes, including proposal planning, development and approval taking ownership for project scheduling, capacity planning & financial compliance (Gross Margin targets).
4. Acts as the client point of contact for all subscription and project management priorities including onboarding, lifecycle management, finance, project scope and delivery schedules.
5. Drives proactive customer service programmes to ensure high levels of customer adoption, loyalty and satisfaction i.e., recognize opportunity to drive customer health & build business including recurring revenue products.
6. Identifies and mitigates delivery risk across both the portfolio of client projects & the broader portfolio of Diaceutics projects.
7. Measures, tracks and improves customer and project/portfolio health to ensure that recurring revenue is secured for the organisation.
8. Maintains a high standard of professional conduct and compliance with all company SOP's, policies, and procedures.
9. Supports cross functional teams in the development, production and improvement of internal projects as required.

Key Attributes Required:

• People Skills: Work collaboratively within a team, adding value through efficient and effective communication of information, and manage individuals when required.
• Customer Service / External Impact: Accountable for effective communication with external stakeholders and suppliers, often dealing with sensitive information and a considerable amount of confidential data.
• Decision-Making: Makes complex decisions that impact colleagues and internal stakeholder activity.
• Initiative and Independence: Implement and develop new ideas and practices that may influence the work of the wider team, with forward planning of results driven projects and effective management of own workload.

Knowledge and Specialist Skills:

1. Education - Bachelor's degree in a relevant business or science field. Formal Project or Portfolio Management accreditation, desirable.
2. Experience – Minimum 5 years' proven experience of portfolio and project management leveraging industry-standard software, methods and tools.Minimum 2 years' Leadership experience. Demonstrable ability, based on direct previous experiences, of prioritising project managing a portfolio of client projects in order to drive the financial and customer health of each project. Experience in Healthcare, medical device or in vitro diagnostics and or consulting is desired. Computer and software Knowledge and Skills – Proficient in Microsoft Office Suite, skilled user Excel and PowerPoint.

Life at Diaceutics:

We are a multi-cultural, diverse team spanning 13 countries around the world. One thing we all have in common is that we are dedicated people who are passionate about patient outcomes. All of our employees work remotely or in a hybrid model and we collaborate together as a global community.

At Diaceutics, we live by our values, The Diaceutics EFFECT. Diaceutics community is E mpowered to explore new ideas and paths, and to develop new solutions for our pharma clients and lab partners. By applying F oresight, innovative and entrepreneurial skills we can lead at the forefront of Precision Medicine. F un is what makes life working at Diaceutics so special as it is the fuel of what we do, both internally and externally. Special care for E mpathy allows us to create an open environment for working together, being listened to and understood, even when working remotely. C ommunication has a special place at Diaceutics, being key across all our interactions, where we assume positive intent which leads to widespread T rust across our community.

We hire smart, fun people who care about our mission and about each other. Some interesting points about us:

• Competitive salary (and attractive bonus scheme dependent on role)
• Training and development opportunities
• Remote / Virtual Working
• Flexible Working incl. Flex Day Programme
• Share Incentive Plan
• Increase of Annual Leave with tenure
• Pension
• Healthcare (including Vision and Dental) and Additional Benefits
• Life Insurance
• Group Income Protection
• Enhanced Maternity and Sick Pay Provisions
• Robust Performance Management Framework and Individual Development Plan
• Generous Staff Referral Scheme
• Dedication to positive working culture with regular health and wellbeing activities and annual company get together

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

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