- 2+ years' experience of Customer Success experience, working within the SaaS industry.
- Strong German speaking proficiency.
- Strong track record of metrics - health score, retention, and expansion.
- Previous experience managing a team (this can be outside CS)
- Strong customer engagement skills, building rapport and effective communication, providing first class service delivery to all customers.
Customer Success Manager - west midlands, United Kingdom - Lorien
Description
Job DescriptionCustomer Success Manager (German Speaker)
Pre IPO Unicorn SaaS Scale Up
Leadership role
£80K Base + 25% Bonus (OTE = £100K+)
Equity options
West Midlands HQ
Onsite parking + Electronic vehicle scheme
The Company
You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising financial management for their customers and providing B2B engagement and benefits that are unparalleled to anything else on the market.
Employees first focus– they pride themselves on a resilient workforce, encouraging diversity, collaboration, and a huge focus on career progression.
The Position
As a Customer Success Manager, you will work closely with a German portfolio of customers, helping to reach full utilisation of the SaaS platform and offerings.
Responsible for managing a small team of Implementation Analysts (also German speaking), where you will be involved in early phases of the customer onboarding process and completing feature implementation projects.
Managing a portfolio of customers ranging from Mid-Market to Enterprise.
Tasked with driving opportunity for expansion and growth within your existing customers, highlighting opportunities for the wider sales division.
Required Skills and Experience
Please don't miss out on this great opportunity - Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations.