Senior Associate - Saint-Helier, United Kingdom - Ocorian

Description

The successful candidate will report into the Manager or Senior Manager/Associate Director of Investor Services. The incumbent will work collaboratively and pro-actively within the established Global Funds team in Jersey, with a focus (but not wholly limited to), Real Estate Funds and other corporate structures.

Ocorian provides the full range of Fund Administration & Company Secretarial, Investor Services and Fund Accounting services to Jersey Funds, predominately to closed ended fund structures, across the Real Estate, Private Equity, Venture Capital and Alternative Asset investment classes.

The description of key responsibilities and tasks below is for guidance only and is subject to change and development as the role evolves.

Main Responsibilities

• Be an integral part of the Investor Services Team coordinating client service, taking responsibility for assigned deadlines and the overall quality of deliverables to support Ocorian's ever-growing and diversified international client base.
• Deliver high quality services to Ocorian's clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination.
• Assist with ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation.
• To support the administration and fund accounting of a portfolio of Fund structures and other entities to ensure all investor services related activities fall within the guidelines/stipulations of the statutory or governing documents.
• Ensure that Ocorian policy and procedures are adhered to.

Tasks (what does the role entail on a day-to-day basis)

Client service:

• Develop an understanding of clients' organisations; understand clients' expectations in line with the client service agreements.
• Help ensure the service delivery is consistently met or exceeded.
• Help the team Manager with client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service.

Transactional work:

• Assist with the day-to-day delivery of the operational and investor reporting/servicing function, generally using the full functionality of eFront, but also using other processes and tools as required.
• Control the Investor Services function by utilising and completing the necessary checklists and in accordance with Ocorian Policies and Procedures
• Process or review Fund Investor Set-up/Commitment Closes/Capital Calls/Distributions on core systems, including the preparation/review of investor notices.
• Assist in the completion of new investor onboarding as part of the wider client onboarding AML/KYC process.
• Prepare and/or review periodic bank account and cash reconciliations relating to investor transactions.
• Ensure appropriate handling of fund manager and investor calls and queries.
• Prepare all relevant activity within stated Service Level Agreements.
• Assist as required in the implementation of projects related to Investor Services as and when required. Feed into the implementation of operation automation projects.
• Assist the Manager to ensure that all queries and tasks are resolved in a timely manner.
• Review the work of Assistant Administrators/Administrators and provide on the job training to develop them.
• Work as an effective team member with other internal providers to meet our key deliverables.

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• A minimum of 3 years' experience of working within the Fund Administration sector, with a focus on investors and closed ended fund structures.
• A good working knowledge of Jersey AML and FATCA/CRS regulations.
• Experience with eFront or similar Fund administration systems
• Experience with Investor communication portals/systems
• Demonstrable ability in on-boarding clients, funds and investors.
• Effective communication skills.
• Team Player.
• Good organisation skills.
• Flexible approach and attitude to work.
• Good attention to detail.
• A good understanding of Corporate Governance.
• Microsoft Office skills with focus on Excel skills.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We areCLIENT CENTRIC – Clients are at the centre of our world, and we're committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.