Guest Services Associate - United Kingdom - Alchemy Global Talent Solutions

Alchemy Global Talent Solutions

Verified Company

United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

We have a new opportunity available for a Guest Services Associate to join our client a global Corporate Housing provider in the UK.

Our client is seeking an experienced customer service professional with an energetic and outgoing attitude

The Corporate Housing Guest Services Associate will be looking to work in a fun, fast-paced environment facilitating superior guest experiences.

Previous experience in the Corporate Accommodation and/or Hospitality sector is preferred.

Working Hours & Location:

This position comes with the opportunity to work remotely from home (full equipment will be provided).
Working hours are 10am 7pm to accommodate an international client base.

Responsibilities of the Corporate Housing Guest Services Associate:

Work with other Guest Services Associate to create, maintain, and deliver guest services monthly report to management
Adopt the internal communication program used to create open liaison with corporate housing guests
Assist Corporate Housing Account Managers with any general tasks (such as hotel searches and accommodation bookings)
Resolve reported client and guest maintenance and/or service issues as required
Maintain a quality and professional approach in all duties and responsibilities to maintain quality accommodation services
Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
Send out accommodation extension requests and move out instructions
Upload new property information (descriptions and photos) to the internal database upon request from the Corporate Housing Account Managers

Experience & Qualifications:

Excellent customer services skills with the ability to problemsolve
Guest Services experience is preferred within Corporate Housing and/or Hospitality
Ability to thrive in a fastpaced environment and ability to stay calm under pressure
Excellent IT skills across MS suite including Word and Excel
Broad vocabulary within excellent written and spoken English

Assistant Warehouse Manager