Information and Support Assistant - Edinburgh, United Kingdom - University of Edinburgh

University of Edinburgh

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Information and Support Assistant will work 20hrs per week (1pm-5pm Monday-Friday), making this role ideal for someone who has to balance work with other commitments in the morning.

What we can offer you:

A competitive salary of UE04 £23,144 £25,138 pro rata
A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
Generous annual leave allowance of 40 days per year pro rata (inclusive of festive closure days)
Highly competitive definedbenefit pension scheme with a substantial employer contribution
A range of flexible working options to help prioritise work/life balance
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, familyfriendly initiatives, support for staff wellbeing and more

Use our reward calculator to find out the total value of the pay and benefits for this role.

What the job involves:

Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
Giving excellent customer service while offering facetoface and online help and information to users
Managing a high volume inperson and online enquiries, working flexibly in order to respond to shifting service needs Resolving user queries whenever possible, passing on those which require more specialist help

View the full job description.

A bit about you:

Customer focussed with proven customer service skills
Well developed written, verbal and interpersonal skills
Ability to problem solve and be accurate and methodical
Ability to manage a high volume of enquiries both facetoface and online A proven ability to work well independently and as part of a team

Application procedure:

To apply, upload a CV and cover letter before **(Closing date).

Interviews will be held in-person
in March 2024 **.