Senior Account Associate - London, United Kingdom - TerraCycle
Description
Company Overview -
TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.
Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle.
In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging.
Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan.
Job Overview -
The Senior Account Associate will nurture, grow, and manage a portfolio of around 10-12 small to medium size accounts across Europe (mostly large FMCG brands).
The Senior Account Associate's primary responsibility will be to manage the overall relationship with the client, and the day-to-day running of recycling programmes and will ensure that all contractual obligations of the partnership are delivered to the right specifications and on time.
They will work collaboratively with all the cross-functional teams (marketing, PR, operations, legal, finance) at TerraCycle and act as the filter and interpreter between clients' needs and TerraCycle teams.
The role will be placed in the Brand Partnerships Team and will report to one of the Account Directors in the team.
The Senior Account Associate will work with the support of the Account Director to execute and deliver on set strategies for growing revenue within their portfolio and expanding relationships and opportunities ensuring continuous renewals of partnerships.
We are looking for someone who will help us eliminate the idea of waste through mutually empowering internal and external relationships.
Primary Responsibilities:
- Serving as primary contact for a portfolio of brand partners
- Managing external client relationships to satisfaction to ensure
- business value for clients
- Ensuring all client inquiries are responded to in a timely fashion,
- solving mostly independently
- Proactively driving account growth: Preparing upsell proposals and
- Nurture and expand relationships with daytoday contacts and other
- with support of the Account Director
- Coordinate with internal teams to develop plans for and regularly
- Preparing internal account performance data for their portfolio as well
- annual renewal pricing & projection process in conjunction with the
- Operations team
- Creating clientready documents, including monthly reports (in Excel,
- PowerPoint, and/or Google slides) and custom presentations; as well
- and contracts
- Provide clients with programme & budget updates and proposals
- Providing project management support for product orders, design
Requirements/Skills:
Minimum of 2-3 years of experience in an Account Management/ Relationship Management role
Proven ability to build and grow client relationships
Experience in growing revenue with clients as well as cross and upsells
Excellent written and spoken English, and additional language (i.e. Spanish or French) is a plus
Strong communicator with excellent presentation skills
Solid business acumen
Solid number literacy and ability to analyse data
A creative problem solver capable of thinking outside the box
Proficient in Microsoft Office Suite and G Suite (particularly
PowerPoint, Excel, and Google Slides)
Solid team player who can collaborate cross-functionally and across
cultures
Solid organizational skills including attention to detail, and ability to
prioritise among competing tasks
Capability to thrive in a fast-paced, high-volume work environment
A sense of resourcefulness, ownership, ability to adapt, and a positive
attitude
Compensation:
A mission driven organisation with a strong team culture where successes are celebrated together
Competitive salary
25 Paid Holiday Days
Company Pension contribution
Sick pay
Quarterly Team Building
Cycle 2 Work
Employee Recognition Programs
2 Paid Volunteering Days to give back
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