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- Friday 9:00am 5:00pmSalary £24,412HYBRID AFTER TRAININGMUST HAVE EXPERIENCEAs a Customer Account Manager, you are responsible for the daily management of accounts referred to us from our Clients.
Customer Account Manager - Stratford-upon-Avon, United Kingdom - Brook Street
Description
Customer Account ManagerMondayDAY TO DAY DUTIES:
Receive inbound calls from Customer's to discuss and resolve their account.
Make outbound calls to Customers, based on arrears owed to Utility company, to resolve the account.
Collecting payments and/or setting up payment arrangements with a high standard of customer service at all times.
Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes.
Remaining empathetic, calm and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
ABOUT YOU:
Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
Previous experience in debt negotiation/collection, customer service and conflict resolution is desirable however not essential.
Confident in dealing with customers over the telephone V including in difficult situations.
A positive and results orientated approach working in a team environment