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- Contribute towards the preparation, monitoring and reconciliation of service charge budgets
- Check and approve expenditure against service charge budgets
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with clients and tenants
- Manage site based staff, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree and manage capital replacement programmes
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
- Undertake regular building inspections, complete reports and initiate/progress any required works
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
- Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
- Clients and Business Development
- Is proactive in building relationships with internal clients and responsive and helpful to external clients
- Functional or specialist competence with relevant understanding of business/departmental context
- Completes own work under minimal supervision/guidance
- Can deal with novel or difficult situations within context of own function or specialism
- Active team player
- May have line management responsibilities
- Shares expertise with colleagues
- Proactively communicates to colleagues and others
- Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
- Makes decisions within field of expertise
- Is conscious of process and takes steps to protect the interests of the companies Real Estate, employees and reputation
- May contribute to Real Estate Projects
- Degree or equivalent
- Building services related qualification
- Membership of a relevant professional body
- National General Certificate in Occupational Safety and Health - accredited by NEBOSH
- Report writing and data analytics
- Previous experience in a similar role
- Understanding of commercial leases and the landlord and tenant relationship
- Good understanding of service charge budgets and accounting principles
- Management of in-house and supplier staff
- Management of supplier relationships
- Good health and safety and environmental knowledge
- Extensive mechanical and electrical services knowledge
- Excellent English language skills - both written and spoken
- IT literate - MS Office at intermediate level
- Experience of managing multi-site environments
Engineering & Projects Manager - London, United Kingdom - Invictus Group
Description
Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants - you will be primarily focused on hard services.
Key deliverables