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- Lead a small customer service team ensuring targets are met
- Performance Management: Set and review daily targets, utilising call performance reports to drive sales
- Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business
- Promotional Planning: Devise and execute promotional weeks, including upselling strategies
- Data Management: Maintain high-quality information in the customer database
- Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales
- Complaint Resolution: Record and resolve customer complaints promptly and professionally
- Run daily call reports
- Follow company procedures and maintain accurate timesheets for payroll purposes
- Leadership: Ability to lead and motivate a team effectively
- Organisational Skills: Excellent time management and methodical approach with numerical proficiency
Customer Service Supervisor - Weldon, United Kingdom - The Recruitment Bar
The Recruitment Bar
Weldon, United Kingdom
2 weeks ago
Description
We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.
Overview
Responsibilities
Administration
Skills