Care Assistant - Sunderland, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Sunderland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Care Assistant

Permanent Role

Full time 37.5 hours per week
**Based in Washington

Scheme Name Willow Brook**
Salary £21,255

**Working Pattern

Shifts across the working week and alternative weekends

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

You will work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.

Recognise and identify each individual customer's needs to ensure a person-centered approach and that the customer is at the heart of everything we do by delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers' changing needs.

So, who are you?

Essentially, you will need experience of working in a team and communicating positively with other people, experience of being able to organise tasks and plan accordingly whilst dealing with people and be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.

Enjoy the Rewards

Working with us, you'll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. _

Role Profile

To empower our customers to live independent, fulfilling and dignified lives in our Extra Care accommodation and provide personal care.

Role requires you to:

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Work as part of a committed and compassionate team , delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.
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Recognise and identify each individual customer's needs to ensure a person-centered approach and that the customer is at the heart of everything we do by:

Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers' changing needs.
Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided).
Helping customers to go to bed, wake up, dress and maintain their personal appearance.
Safely helping with customer's mobility difficulties and using assessed equipment, aids or other manual handling equipment.
Administering and supporting medication for customers.
Assisting with preparation of meals, snacks and drinks where necessary.

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Working with customers to provide light general household domestic duties, for example - cleaning, laundry, ironing, etc.
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Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.
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Communicate clearly , building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.).
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Provide companionship to customers , engaging in conversation to build genuine and trusted relationships.
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Encourage customers to participate in social activities and feel part of the community.
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Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment.
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Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.
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Promptly respond to and report any concerns relating to the care, support, well-being or behavior of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times.
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Recognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are followed.
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Record all complaints and proactively talk through the complaints procedure with customers.

Knowledge, Skills and Experience

Essential

Experience of working in a team and communicating positively with other people.
Experience of being able to organise tasks and plan accordingly whilst dealing with people.
Be a team player with a caring, empathetic, flexible and have a resilient, cando attitude.