Customer Support Representative - Wokingham, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Wokingham, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service / Order Processor, Wokingham: Processing Customer orders to specific deadlines. These orders could vary from lines. and all Customers orders are sent in different formats and have different/specific instructions.
Orders are processed in different ways on the SAP system, therefore, attention to detail is essential in this role.

Client Details

Customer Service / Order Processor, Wokingham:Market leading business with modern offices close to public transport links. This business have an inclusive environment and foster a supportive atmosphere to grow your career.

Description

Customer Service / Order Processor, Wokingham:

Order Processor (ideally with SAP)

Processing Customer orders to specific deadlines. These orders could vary from lines. and all Customers orders are sent in different formats and have different/specific instructions. Orders are processed in different ways on the SAP system, therefore,attention to detail is essential in this role.
Managing out of stock items with our Customers and internal Marketing colleagues.
Resolving Customer queries in a timely manner. This could be a query that could be managed very quickly and other queries could take time and involve other departments to ensure a satisfactory resolution.
Managing invoice queries from Customers and also receiving queries from the Credit Control Team. These need to be resolved in timely manner to ensure that we secure payments from our Customers.
We promote the LEAN way of thinking and always welcome new and fresh suggestions.
Customer visits to meet key contacts and see a our equipment in action and to discuss ways that we can improve our service.

Profile

Customer Service / Order Processor (ideally with SAP)

Ideally you will have worked in a similar order processing role
Ideally experience working in an FMCG environment. If not FMCG certainly an environment where the company made or distributed a physical product
Attention to detail
Ability to work to deadlines
Ideally knowledge of SAP and good Excel
Available to work weekly shift pattern between 8 am 6pm

Job Offer
Salary of circa £25,000 to £30,000 dependant upon experience.