Travel Claims Handler - Croydon, United Kingdom - Allianz Partners

Allianz Partners
Allianz Partners
Verified Company
Croydon, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
ou will be responsible for assessing claims pro-actively and in line with the principles of treating customers fairly.

You will communicate professionally with customers and third parties., actively contribute to continual improvement of department and effectively manage costs.

You will also communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.


Hours
Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.


Main Duties

  • Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
  • Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
  • Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
  • Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
  • Identify and initiate potential recoveries from 3rd parties
  • Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

What we are looking for:


  • Experience of working in a general insurance claims environment including call handling duties
  • Excellent telephone manner
  • PC Literate, e.g. Word, Excel, Outlook
  • Numerate
  • Excellent communication skills and ability to empathise when required
  • Sound decision making ability encompassing diplomacy and patience when required
  • Mature and confident approach to work duties.
  • High attention to detail, and quality focus
  • Flexible and adaptable to changing situations
  • Team player
  • Ability to prioritise multiple tasks and work under strict timescales/under pressure
  • Self motivated and enthusiastic
  • Strong organisational and interpersonal skills

Job Level:

Professional


Location:


  • Croydon, ENG, GB, CR9 6HD
    Available until:30/09/2023

Area of Expertise:

Customer Services & Claims


Unit:

Allianz Partners


Employing Entity:

AWP Assistance UK Ltd


Job Type:

Full-Time


Remote Job:

Hybrid working


Employment Type:

Permanent


ID:

20792
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