Travel Claims Handler - Croydon, United Kingdom - Allianz Partners

Allianz Partners

Verified Company

Croydon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ou will be responsible for assessing claims pro-actively and in line with the principles of treating customers fairly.

You will communicate professionally with customers and third parties., actively contribute to continual improvement of department and effectively manage costs.

You will also communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

What we are looking for:

Experience of working in a general insurance claims environment including call handling duties
Excellent telephone manner
PC Literate, e.g. Word, Excel, Outlook
Numerate
Excellent communication skills and ability to empathise when required
Sound decision making ability encompassing diplomacy and patience when required
Mature and confident approach to work duties.
High attention to detail, and quality focus
Flexible and adaptable to changing situations
Team player
Ability to prioritise multiple tasks and work under strict timescales/under pressure
Self motivated and enthusiastic
Strong organisational and interpersonal skills

Job Level:

Professional

Location:

Croydon, ENG, GB, CR9 6HD
Available until:30/09/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Partners

Employing Entity:

AWP Assistance UK Ltd

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

20792