Service Desk Operative - London, United Kingdom - Morgan Philips Specialist Recruitment
Description
Service Desk AnalystMy client is wanting to employ a Service Desk Analyst to join their busy fast paced environment.
You will be expected to provide good customer services skills, deal with 1 st and 2 nd line support queries to end users.
This role will be working directly for my client.You will provide a 1 st and 2 nd line service to staff internally - deal with queries in relation to technology issues and with Service Level Agreement (SLA's)
You will work with colleagues to deliver a high level support service and as part of the service desk team to ensure the use of ITIL best practice
Other responsibilities include processing incidents as appropriate to resolution, escalation or management through third party retaining ownership of the incident throughout the process.
Skills:
High level verbal and written communications skills with ability to demonstrate interpersonal skills of persuasion and negotiation.
Active directory (group policies), Windows 10, knowledge of Microsoft products such as Microsoft Office 365 (O365), Microsoft exchange, Azure
Ability to capture, record and relay information in a concise and straightforward manner.
High attention to detail and level of accuracy.
Ability to develop and maintain effective working relationships with key stakeholders and colleagues.
Self starter, self-motivated with the ability to work under pressure, produce high quality work, and exercise both initiative and discretion.
Highly effective customer service skills.
Good IT skills.
Flexible approach to work.
Strong ability to work effectively towards business priorities without close supervision or direction.
Ability to work effectively in a busy environment.
Owning and prioritising your workload to deliver a high level of performance and accuracy is met and maintained
Qualifications and Training:
Accredited to ITIL Foundation Level or higher
A good standard of general education
Good experience of working in a busy service desk environment providing 1st and 2nd line support for a broad range systems and services.
Salary:
Salary is paying between £31,000 - £34,500 and benefits include a healthy pension, holiday allowances such as 28 days + bank Holidays, salary Sacrifice schemes including Childcare Vouchers & Cycle To Work, everyday employee discounts including holiday accommodation and various high street & online concessions.
Please note you will receive an automated response advising you that we have received your CV.
Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting.
We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting.
Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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