- Provide 1st and 2nd level service desk support to all staff and students both remotely and face to face.
- Support all AV/Hybrid learning technologies and related equipment and services to ensure their availability and reliability at all times.
- Provide technical support for classes, meetings, and events, including those held in the evenings or weekends, requiring audio/video/web conferencing, or recording facilities.
- Support Active Directory, AzureAD, and Microsoft 365 including SharePoint365.
- Install and configure end-user devices (EUD) hardware and software, ensuring adherence to policies and good practices.
- Help maintain the IT hardware and software infrastructure for the constituent organisations, including monitoring, patching, and upgrading where necessary.
- Excellent working knowledge of IT service desk activities.
- Excellent working knowledge of Windows and Mac desktops, including hardware and software installation, configuration, and troubleshooting.
- Good knowledge of network, PC, and sever architecture, with the ability to troubleshoot.
- Ability to support users remotely.
- You should have the confidence to work independently and contribute to the team's objectives.
- You should be able to plan and prioritise your work and be an effective problem solver.
- Have good oral and written communication skills and be comfortable working with people at all levels.
IT Service Desk Engineer - London, United Kingdom - The Institute of Ismaili Studies
Description
We are looking for an experienced IT Service Desk Engineer who will support our AV and IT to a diverse group of users, including staff, academics, students, trainers, and events organisers on a permanent full-time basis (35 hours/week). You will be working 1 day from home and 4 days from the office at The Aga Khan Centre (AKC) and reporting to the IT Systems Manager. You will be working in a busy and stimulating environment where delivering excellent customer service is key.
Your duties will include the following:
You will require:
Your salary will be based on your experience. As a member of the Institute, you will be entitled to life assurance (up to 3 x your salary), BUPA healthcare insurance, 10% non-contributory pension and many more.
The Aga Khan Centre (AKC) provides a home for a number of UK based organisation: The Institute of Ismaili Studies (IIS) and the Aga Khan Foundation UK (AKF UK). The IIS is an academic institution with an international mandate, based in London. It promotes research and scholarship about Islam and Muslim societies, with a particular focus on Ismaili and broader Shi'i history and thought. Established in 1977, IIS is now positioned amongst the well-reputed academic institutions in the field of Islamic studies. Potential candidates can find out about the Aga Khan centre here: and about IIS here:
Immediate starters will be actively considered for a temporary post whilst we recruit on a permanent basis.
Due to UK immigration regulations, we can only accept applications from candidates who have legal right to work in the UK.