Hotel Implementation Specialist - Greater Manchester, United Kingdom - C&M Executive Recruitment

C&M Executive Recruitment

Verified Company

Greater Manchester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hotel Implementation Specialist required for this expanding global booking platform company The role will be supporting hotels and holiday parks with the implementation of the new booking platform and completing any in house, within the business. This role is homebased but will require travel around the UK and Europe, onboarding new clients and completing face to face and virtual training on the system. This role offers a salary up to £35,000 plus car allowance up to £250 per month, along with other company benefits. This is a great opportunity for someone who has worked within the hotel or holiday park sector either in reservations, reception, or revenue management, with a good understanding of booking platforms/systems and rates management.

Hotel Implementation Specialist

duties

Advise the client on system best practices in preparation for the implementation
Liaising with internal departments on any requests agreed within the contract to ensure timely delivery in line with agreed project plans.
Guide customers through a structured and detailed software installation and training program
Conduct both inperson and remote training sessions to a wide audience covering all relevant departments both online and in customer locations throughout the UK and Europe
Provide unrivalled customer support to the client base when not dealing with implementations

Hotel Implementation Specialist

duties
***
skills required

Excellent communication skills, both written and verbal in English. Other European languages are desirable
Selfmotivated with the ability and drive to learn and work unsupervised
Excellent customer service
Previous experience within a hotel or holiday park at a supervisory level
Great organisational skills

**Must have a driver's license and access to a car

Previous experience of delivering customer training and technology implementations is highly desirable but not essential
Knowledge and experience of hospitality technology and processes