Lead Site Reliability Engineer - Greater London, United Kingdom - Apollo Solutions

Description

Job Description

Lead Cloud Site Reliability Platform Engineer

London

Hybrid - 2 days per week onsite

Salary: Up to £120k

Excellent Benefits and 20% Bonus

My client Global Financial Client is looking for a Lead Cloud Site Reliability Platform Engineer to join their team to focus on keeping their services running, while simultaneously supporting programme timescales and business outcomes. This will be a Hybrid working model.

Lead Cloud Site Reliability Platform Engineer Responsibilities:

• Leading the L1/L2 team to continually improve the cycle time and efficiency of incident & service request resolution, blameless post-mortems, and problem records.
• Leading the team to ensure service tickets and incidents are resolved within SLA and effectively passed on to product teams, where L3/L4 support is required.
• Driving several cloud compliance framework controls such as Annual DR and recovery testing, capacity management, etc.
• Continually improve the percentage of service tickets and incidents resolved by the team and not escalated to another team.
• Identifying top reasons for service requests and incidents and addressing the root cause thereby reducing the number of tickets quarter by quarter.
• Provide thought leadership in operational areas such as change and release management, capacity management, backup and recovery etc.
• Ensuring the team is correctly skilled for the roles and identifying candidates to transition from Ops roles to SRE

Must-Haves:

• Solid understanding of the SRE role and principles
• Experience working with a wide range of products in Azure and GCP, Kubernetes, container registries, networking, etc.
• Experience working with several CI/CD and infrastructure as code-related tools such as Terraform, GitHub, Azure DevOps, Jenkins, Chef, etc.
• Experience leading an SRE or Operations team
• Negotiating skills to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
• A good understanding of public cloud security
• Experience developing teams in a large, complex, highly regulated industry
• Previous experience leading a team responsible for the public cloud estate
• Azure or GCP Certifications is desirable
• Experience in handling risks and controls across technical platforms
• Desire to learn and cross-skill

Benefits:

• Up to 15% pension contribution
• 20% bonus
• Hybrid working pattern
• Private Healthcare
• Access to Share Schemes

If you are passionate about Cloud Site Reliability and want to be part of a dynamic team shaping the future of Technology, please send your CV, for a confidential discussion. Please note: No Sponsorship is offered