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Virtual Dst - United Kingdom - SEVERN TRENT

SEVERN TRENT

Verified Company

United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LET'S CUT STRAIGHT TO IT

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care.

Working within our Virtual field team we have amazing opportunities to become a Virtual DST In this role you will predominantly be communicating with our customers directly through a number of different channels such as FaceTime, WhatsApp,

Google Duo, Skype or photographs with the aim of mitigating the need to send a field engineer.

Working in this role you will be involved in a number of daily tasks designed to improve our customer experience, these daily tasks include; resolving customer queries at first point of contact, raising jobs straight to repairs (i.e. Repair and Maintenance teams) and raising follow on work for our field Engineer's to attend site to investigate.

Also, as our new Virtual DST you will communicate closely with a variety of our stakeholders, answering customer video calls from COSC and working with our 3rd party contractors, local councils.

Furthermore you will be working with the end goal of creating capacity in the county DST Area, allowing better prioritisation of work, which then improves our response times to higher priority work and allows us to carry out other beneficial activities such as proactive checks and maintenance on our network assets.

We have permanent opportunities within the team, So if you're looking for a role which allows you to expand your skill set, learn something new, and drive the improvement of our customer experience, please keep reading.

LET'S TELL YOU MORE

Your key accountabilities in helping us will be:

You will carry out Lead replacement Assessments in accordance with current regulations, guidelines and as part of our Green Recovery supply pipes Programme.
You'll get to work alongside Business Partners to help promote improvements on the Distribution Network.
You will be accurately assessing Video calls/Photo's to be able to effectively assess the location of future repair and maintenance work by colleagues, in order that the correct arrangements can be made for "right first time" repairs or ensure the right Department is attending the reported issues. Furthermore, you'll be liaising with Network Control, Gang Scheduling, DST scheduling & COSC to ensure best resolutions for customers.
You'll be accountable for your own health & safety and have a duty of care to your colleagues & anyone affected by the work we do, for example general public / site personal. This will involve a need to exercise judgment of the risk / impact of leakage activities our customers, the general public, and roadtraffic users to ensure compliance with our statutory, regulatory and company standards at all times. You will also need to carry out risk assessments in conjunction with own tasks and that of follow on work.
You will need to perform the duties of the role in compliance with statutory or regulatory standards, e.g.
NRSWA (New Roads & Street Works Act) and environmental.
You'll aim to deliver excellent customer service in accordance with the Companies policies and standards with an aim to deliver the job right first time. To do this you'll exhibit the right behaviours and responsibilities described in the behaviours model and to support the continual improvement.

WHAT WE'RE LOOKING FOR

Of course, it's important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you'll go above and beyond. When you really care you don't just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We employ thousands of people from across our community who

really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.

We do more, because we care.

HOW WE'LL REWARD AND CARE FOR YOU IN RETURN
It's not just a job you'll get here, you'll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential.

And we'll also help you play your part in looking after the environment and