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Quality Management Lead - Northfield, West Midlands, United Kingdom - ACS Staffing Solutions

ACS Staffing Solutions Northfield, West Midlands, United Kingdom

1 month ago

Description

Team Leader - Housing Sector

Our globally recognised client are currently seeking a Team Leader to join their team based in Northfield, Birmingham, working closely with the housing team to lead, develop and motive on a daily basis.

This is a fantastic opportunity for anyone with prior Team Leadership or Supervisory experience within an office function, preferably within the housing sector, however, this is not essential.

The successful candidate must have exceptional communication skills, experience and ability in managing a broad range of individuals working, supporting learning and development, workload management and HR matters.

In return, our client can offer a friendly working environment, extensive training and development opportunities.

Provide effective management of staff including Life Coaches and Housekeepers, ensuring adherence to HR policies and organizational values.
Manage recruitment, induction, and performance appraisals of team members.
Process and assess housing applications, manage rent collection, and arrears recovery.
Ensure high-quality service delivery, accurate record-keeping, and timely performance monitoring.
Support tenants in rent and service charge payments, including benefits and debt management.
Develop outcome-focused plans to maximize tenants' potential for sustained independent living.
Conduct quality audits, report findings, and recommend service improvements.
Handle complaints effectively, focusing on first contact resolution and customer service excellence.
Implement Health and Safety policies, conduct risk assessments, and report hazards.
Maintain accurate records using housing management software.
Ability to multi-task and prioritize using effective organization and planning skills.
Competency in using computer systems and Microsoft packages.
Ability to extract and interrogate data.
Knowledge of relevant policies and legislation.
Knowledge of external bodies associated with supported housing.
Current knowledge of housing issues and legislation.
Understanding of principles of equality and diversity.
Managing a team within a supported housing environment. - Experience of working in a supported housing environment.
Experience of report writing and completing statistical reports.
Background of successful service management.
Understanding of key business activities associated with housing and support services.
Relevant qualification in social care or housing.
Full UK/EU driving license or ability to travel between sites and partner premises.
Flexibility with working hours, including on-call rota and short notice cover.
Permanent contract
Extensive training and development opportunitiesIf you are interested in learning more and applying to this role, please contact me today

(phone number removed)

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