Customer Service Advisor - Oldbury, United Kingdom - Lynx Employment Services Ltd

Lynx Employment Services Ltd

Verified Company

Oldbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting on behalf of our client, who is looking to recruit a Customer Service Advisor on a temporary contract.

Responsibilities of the role include:

Delivering excellent customer service by efficiently managing/resolving customer enquiries to the highest standards through existing channels and upcoming digital contact channels
Listening/engaging with our customers, supporting them to access our services through a range of evolving channels
Providing help to those who need assistance to access our services, influencing those who can to do their daytoday business online, accessing services independently to selfserve
Utilising your passion/skills for online technology to switch channels seamlessly, e.g., when an issue needs to be taken offline, or jumped into webchat
Engaging with customers on public channels where information/advice would be beneficial to a wider audience
Working within the agreed customer service standards/social media protocols/council policies, performing against agreed targets and service level agreements
Maintaining a high level of care/accuracy when handling customer information/records within the council's customer contact system
Taking ownership of customer enquiries, providing the appropriate level of advice/guidance
Processing customer payments, ensuring all financial information is input into the appropriate systems
Promoting digital channels appropriate to customer type/need, helping customers in the use of digital transactions
Recording information from council officers regarding safeguarding
Administering the complaints across all council services including vulnerable children and adults following statutory guidelines, supporting these contacts through the process, providing clear and concise information
Any other relevant duties as required

This position is a temporary contract of two months, working Monday to Friday 9:30-5:30, paying £12.02ph.

Job Types:
Full-time, Temporary contract

Contract length: 2 months

Salary:
£12.02 per hour

Schedule: