Sales and Customer Account Director - London, United Kingdom - Dotdigital

Dotdigital

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are & what we do:

Our mission is simple:
powering customer engagement across all touchpoints.

Our team is made up of individuals who are proactive, resourceful, bright and who work well independently and part of a cross-functional global team.

We have an exciting opportunity for an energetic, proactive Sales and Customer Account Director to join our fantastic Communications API team.

The Communications API team works with direct brands and partners such as RingGo, Teleperformance, Paragon Customer Communications, Scottish Power, British Airways, and Community Brands to provide business critical omnichannel services to ensure real-time customer communications.

As a Sales and Customer Success Manager, you will:

Serve as the primary relationship owner for an assigned group of high value customers and partners with responsibility for retention and growth.
Work closely with the Communications API BDRs to maximise the conversion of Sales Qualified Opportunities (SQOs), and progress SQOs through the sales cycle to close by demonstrating the value of Dotdigital's proposition.
Drive client retention, renewals, upsells and client satisfaction.
Deliver CSPs to clients, highlighting their successes and areas for development & improvement with the platform.
Prepare regular reports of progress and forecasts to internal and external stakeholders.
Expand relationships with clients by continuously proposing solutions that meet their objectives.
Manage the client relationship though onboarding and the full client lifecycle.
Be a Communications API solutions expert, working with other internal teams to ensure knowledge of the platform and services we deliver is strong.
Ensure customer satisfaction by investigating and resolve issues in a timely manner, escalating to Support or other internal teams.

Requirements:

Must have a minimum of 3 years managing a client portfolio.
Experience managing accounts throughout the full life cycle.
Experience in sales and providing solutions based on prospect or customer needs.
Proven success in a targetdriven clientfacing role.
A consultative approach to client relationships.
Working knowledge and experience with contracts and contract negotiations.
Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
Goaloriented, organized team player.