Technical Radio Communications Specialist - Greater London - beBeeNetworkSupport

    beBeeNetworkSupport
    beBeeNetworkSupport Greater London

    2 days ago

    Job title: Specialist/Engineer Service Operations

    Description

    Job Summary

    This is a challenging role for an experienced technical support professional to provide exceptional service and maintenance for radio communication systems, antennas, and related infrastructure. The ideal candidate will have strong troubleshooting skills, experience with installation and configuration of radio system infrastructure, and knowledge of ITIL-based service management processes.



    The role involves providing support for customers in delivering reliable services that meet their expectations. This includes conducting local fault investigations, performing hardware repairs/replacements, coordinating with resolver groups as needed, collaborating with on-site interventions based on alerts from monitoring systems or service desk tickets.




    Key Responsibilities:


    • Provide first-class customer service through prompt issue resolution while maintaining SLA adherence.
    • Pursue opportunities to improve the delivery process by suggesting new solutions using business acumen.'
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