Helpdesk Manager - Edinburgh, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed is delighted to be working with one of Scotland's most reputable charitable organisations in their search for a new Helpline Manager.

The purpose of this role is to lead on the day-to-day implementation, management, development, and growth of their free confidential helpline for individuals and their families.

You will be responsible for managing a team of advisors and oversee the customerservice, case checking and impact evaluation day to day.

Location -
Edinburgh
Salary -
£31,500 - £34,000 DOE

So, what's in it for you?

The chance to work for an organisation that is making a huge impact within the community
Manage a team of specialised helpline advisors who are passionate about what they do
39 days annual leave
Great pension scheme with 9% employers' contribution
Hybrid working 3 days in the office 2 days at home
Excellent training programmes all year round
Various progression routes

And what does the job entail?

Provide effective leadership, development and coaching for your team. Manage, lead and motivate the team, conducting regular meetings and training.
Performance and absence management
Keep up to date on all relevant legislation and legislative changes and share updates with the team
Prepare agendas and minutes as appropriate
Maintain and monitor effective and efficient administrative systems
Collate advisor performance KPIs
Assist the head of information, advice and friendship services in recruitment and training of new team members
Deputise for the head of information, advice and friendship in their absence, to include liaising with senior management and external organisations

What we are looking for: