- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
- NVQ level 2-3 in Administration/Customer Care or equivalent level of Knowledge
- Educated to at least GCSE level or equivalent experience
- European Computer Driving Licence (ECDL) or equivalent
- Good knowledge of Administrative Systems
- Ability to use your own initiative if required
- Working as part of a team
- Excellent interpersonal skills with ability to use tact and diplomacy when relaying sensitive information
- Accurate Keyboard Skills
- Effective Communicator
- Good organisational skills with ability to prioritise own workload
- Ability to work to appropriate quality standards and meet tight deadlines
- Ability to recognise and solve with ability to prioritise own workload
- Ability to work as an effective team member
- Has a positive attitude to customer care
- Ability to remain calm and work effectively in pressure situations
Receptionist- Access - Ormskirk, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust
Description
Job summary
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital working Monday to Friday.
1x Post will be based at Southport but start at Ormskirk hours will be
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties. The learning and development opportunities are vast, we consider the department to be an innovative and creative environment./
Main duties of the job
You should have excellent keyboard skills.
Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also can offer you:Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
Our achievements include:
Please see our Wellbeing & Benefits booklet for more information on our staff benefits.
Job descriptionJob responsibilities
Please see job description for further details on duties and responsibilities
Advertising Date: 19th April 2024
Closing Date: 6th May 2024
Shortlisting Date: 7th May 2024
Interview Date: TBC
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Person SpecificationEducation and Qualifictaions
Essential
Knowledge/Experience
Essential
Desirable
Skills/Ability
Essential
Desirable
Other
Essential
Desirable