Service Advisor Jaguar Land Rover Basingstoke - Harwoods Group

Harwoods Group
Harwoods Group
Verified Company
Basingstoke, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

JOB PURPOSE

The role of the Service Advisor is to:

  • Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
  • Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
  • Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
  • Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:
Service


Reports to:
Aftersales Manager


KEY RESPONSIBILITIES

  • Provide exceptional levels of customer service and ownership throughout your customer's Harwoods experience.
  • Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
  • Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
  • Confidently establish an understanding agreement with the customer of the work to be carried out.
  • Accurately maintain the service department loading system in line with workshop capacity.
  • Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  • Understand and adhere to manufacturer service requirements.
  • Maintain safe working practices and abide high standards of the business.
  • Take on additional responsibilities as required by the business.
Skills & Requirements

Essential

  • Full UK driving licence.
  • Organised.
  • Smart appearance.
  • Confident.
  • Ability to excel in a teambased environment and achieve common goals.
Experience


PREVIOUS AUTOMOTIVE EXPERIENCE ESSENTIAL.
Desirable

  • Relevant experience in a customer facing role delivering excellent service.

Hours:
Mon - Fri 8am - 6pm Saturday rota 8am - 1pm


Job Types:
Full-time, Permanent


Salary:
£23,000.00-£35,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person
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