Customer Coordinator - Belfast, United Kingdom - VANRATH

VANRATH
VANRATH
Verified Company
Belfast, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a
Customer Coordinator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over
Monday to Friday (1 Hour Lunch). No weekend working.


The role will be
Hybrid working (3 days Working From Home and 2 days in
North Belfast - Dargan Crescent office).

Initial first few days training will be in office.


This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a 4-month contract (Great likelihood of Permanency depending on performance).

Equipment will be provided to yourself for Home working.


Salary
£24,400 + other Additional Benefits (Top Company)


Responsibilities
Seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations.

  • Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
  • Contact customers for whom their installation is on hold in order to keep them informed of timescales
  • Manage the installations calendar and daily issuing of works to contractors
  • Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
  • Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
  • Process all MDU and wayleave requests
  • Regular reporting of job status from the powerapp system
  • Raise cancellation tickets and liaise with sales for on hold jobs

The Ideal Person

  • Experience working as an Administrator + Experience with Excel
  • Experience dealing with Customer calls
  • Excellent communication skills, able to engage with various internal and external stakeholders across all levels
  • Strong administrative experience
  • High level of IT literacy
- ''VANRATH was really helpful with providing me with market insight and information about future opportunities. Will certainly be going to Vanrath in the future when looking for a new role''_
- ''Best agency I've went through couldn't have asked for better. They were with me every step of the way and made sure I was sorted

  • 100% recommend.''_
- ''Great experience working with Van Rath. They were very helpful from start to finish and nothing was too much. Very impressive''_


Job Types:
Full-time, Temporary contract


Salary:
£24,000.00-£24,500.00 per year


Benefits:


  • Company pension
  • Life insurance
  • Onsite parking

Application question(s):

  • Are you Immediately Available? If not, what is your notice period?

Work Location:
Hybrid remote in Belfast


Reference ID:
CSC-VRATH
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