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Redhill

    Service Manager-Part Time - Redhill, Surrey, United Kingdom - Omega

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    Part time £25,000
    Description

    Job Title:

    Service Coordinator Location:
    Redhill, Surrey


    Contract Type:
    Permanent

    Omega Resource is partnering with a leading provider of satellite communications, systems integration, engineering & IT solutions, serving clients in Maritime, Defence, and Government sectors.

    With over five decades of experience, and with over 40% of their team comprising specialized engineers with backgrounds in armed forces, they offer advanced solutions across IT, Cyber Security, Network Design, Project Management, and managed services.

    They are seeking a Service Coordinator to actively promote services and manage service requests from customers, ensuring top-tier customer service delivery and meeting expectations.

    The Service Coordinator will also offer administrative support to the team.

    Key Responsibilities – Service Coordinator:
    • To collaborate with the Service Engineering Director to ensure timely handling of service and sales-related follow-ups
    • To manage quotes, service requests, purchase orders, and invoices accurately and promptly, following up with third parties when needed
    • To schedule service visits by in-house engineers and third-party engineers, provide necessary spares, and coordinate with all involved parties to deliver effective service support in alignment with the company's strategy and agreement commitments
    • To have a good understanding of the market and customers' account activities and requirements for products and services
    • To assist the Service Director in actively supporting existing and potential key service clients to foster relationships and maximize sales revenues
    • To oversee the daily implementation and maintenance of the company's ISO 9001 policy and other standards as necessary
    • To grasp the range and potential of customer needs for the company's offerings and aid in service-related quoting
    • To receive service reports, assess and recommend appropriate follow-ups, and identify sales opportunities, escalating to Technical Manager or Service Director when needed
    Qualifications & Requirements – Service Coordinator:
    • Must demonstrate a strong Customer Focus and commercial awareness
    • Excellent Customer Relationship skills through phone, email, and in-person interactions are essential


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