IT Support Engineer 2nd Line Support - London, United Kingdom - Lorien

Lorien
Lorien
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for an IT Support Engineer to join us on a 6 month contract - this role will be based in West End London 5 days per week and is an inside IR35 contract.

The purpose of the IT Support Engineer role is to provide prompt, in-depth, customer-focused 2nd line support


You will provide field, phone and remote based support of our Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing, specialist equipment and other peripherals used by academicstaff, administrative staff and students.


Key skills required for the role:

  • IT hardware including laptops, desktops, tablets and mobile devices
  • Managed Desktop Services using Active Directory, Microsoft Windows, SCCM, Appsense and Ivanti
  • Operating system support for Windows 10 and OSX
  • Experience of using fault logging system
  • Excellent problem solving skills including an ability to diagnose complex hardware and software faults
  • Excellent communication skills
  • Be able to work under pressure
  • Professional and supportive towards colleagues, staff, students and others
If you are interested in this role please apply.
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