Customer Service Executive - Bradley Stoke, United Kingdom - Signature Recruitment

Signature Recruitment

Verified Company

Bradley Stoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Signature Recruitment have partnered exclusively with a successful, growing and innovative FMCG company in North Bristol in the hunt for a Customer Service Advisor.

Working in a fast-paced environment, you'll be focussed on order processing and giving customersthe best possible service.

A key aspect of this role is to keep the customers informed of the status of their order and ensure on time and in full delivery to customers.

This role would perfectly suit someone with experience in Customer Care and Account Management, with a proactivework approach and the desire to help.

Benefits & Package:

Generous starting salary of £25,500
25 days holiday + BH
Company pension
Discretionary bonus

Responsibilities:

Providing excellent customer service, putting the customer at the centre of every decision
Receiving, acknowledging, processing and confirming Sales Orders
Keeping the customer up to date with the status of their order including any delays
Make sure the stock sheets (excel documents) have thorough instructions for any account that follows especial or unusual procedures Creation of shipping documentation (to include export) required for transport
Complaint handling
Answering incoming telephone calls
Obtaining transport quotes on request from approved partners

Experience required:

Experience of working in Customer Service
Ability to communicate at all levels
Flexibility towards change
Excellent attention to detail, planning and organisational skills
A second language (French, German or Spanish) would be fab, but not required

This is a full-time role, working Hours 8.30am -5pm. Salary is up to £25,590. The team are office based, so the ability to travel to North Bristol is essential. For more information, please get in touch with Lilly at Signature Bristol.