- To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
- On-site support and installation of hardware and software.
- To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
2nd Line Service Engineer - King's Lynn, United Kingdom - PARADIGM EMPLOYMENT SERVICES LTD
2 weeks ago
Description
2nd Line Service Engineer
A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients.
Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team '' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams''
As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team.
Main Responsibilities for a 2nd Line Service Engineer: