Conference Porter - St Helens, United Kingdom - Mercure St-Helens Hotel

Description

Conference Porter

Immediate Start
We are currently seeking a dedicated and enthusiastic Conference & Events Porter to join our team.

As a Conference & Events Porter, you will play a crucial role in ensuring the smooth operation of all conferences, meetings, and events hosted at our hotel.

You will be responsible for providing exceptional service to guests, assisting with event setup and breakdown, and maintaining the cleanliness and organisation of event spaces.

As Conference Porter you'll be on the front line delivering on our mission. You'll be delivering attentive customer focused service, understands brand standards and enjoy working as part of a successful team

You will enjoy working with a well synchronized service staff, prepared to do whatever it takes to pull off a flawless event.

When the guest arrive they will be pleased to find your polished appearance and dedication to exceptional service that delights in the details.

You will feel a sense of accomplishment knowing that you have impressed each guest with personalized attention


Key Responsibilities:

• Set up and arrange event spaces according to the specifications provided.
• Assist guests with their needs throughout the duration of events, ensuring their comfort and satisfaction.
• Provide support to the events team with tasks such as moving furniture, equipment, and supplies.
• Maintain cleanliness and orderliness in event areas, including preevent setup and postevent clean up.
• Anticipate and address any issues or concerns that may arise during events, ensuring prompt resolution.
• Collaborate effectively with other hotel departments to ensure seamless coordination of events.
• To promote sales within the department and across hotel
• To offer the highest level of guest service in all Conference & Banqueting including Food and Beverage areas
• To ensure that the C & B areas have safe working practices and that all spillages etc are tended to without delay
• Meet and Greet all Conference Organisers on arrival
• Respond to the Duty Managers Instructions and directions
• Security of the property and the guest

Requirements:

• Prior experience in a similar role within the hospitality industry is preferred.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fastpaced environment and adapt to changing priorities.
• Strong attention to detail and a proactive approach to problem solving.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the events schedule.
• Physical stamina to lift and move heavy objects and stand for extended periods.
• Great conversational skills and teamwork oriented
• Positive outlook and outgoing personality
• Possess the ability to work unsupervised and diligently at all times
• Must have attention to detail
• Be able to work confidently with audio visual equipment

What you will be doing

• Setting up meeting rooms, conference & events to the clients requirements
• Servicing meeting rooms
• Maintaining high standard of Health and Safety
• Available to work when the customer needs you
• Customer Service
• Moving furniture between meeting spaces
• Maintaining standards of cleanliness within your work area
• Polish all glassware and prepare bar for service
• Provide beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence
• Serve Clients lunches and prepare luncheon tales

The Mercure St Helens Hotel
Hotel for travellers looking for local and authentic experiences

Mercure St Helens is conveniently situated in the heart of the town.

The hotel is close to major transport links and boasts onsite parking, so getting to Manchester and Liverpool is easy.

As well as a 24-hour front desk, onsite restaurant, and bar with BT Sports channels, Mercure St Helens features a range of leisure facilities.

Sink into the swimming pool, sauna, or jacuzzi, or unwind in the fully equipped gym. For business or leisure, Mercure St Helens is a perfect hotel choice.

Each of the hotel's 84 contemporary bedrooms boasts a flat-screen TV, air-conditioning, and free Wi-Fi.

For events, choose from two beautiful function spaces, the Chalon Suite and the Pyramid Suite, which can accommodate up to 300 guests comfortably.

The 92 Restaurant is an ideal spot for dining, meeting friends, or relaxing, and offers a menu with something to suit every taste.

For the sporting fans the Totally Wicked Stadium, home to Saint Helens Rugby Club is only a short walk from the property.

Salary £11.25 per hour

Five days per week

Hours 8am /5.00pm


Salary:
£11.25 per hour


Expected hours:
No more than 40 per week