Inspection Services Coordinator - Warrington, United Kingdom - Bureau Technical Services

Bureau Technical Services

Verified Company

Warrington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Inspection Services Coordinator / Project Coordinator

Permanent

Location - Birchwood, Warrington - Hybrid Working

BTS are recruiting for an Inspection Services Coordinator / Project Coordinator on behalf of our international client who specialise in risk management. They offer services and expertise in; inspection, training, test-measurements, consulting & technical support and certification & labelling. Our client's mission is to be a trusted third party for it's customers on regulatory and non-regulatory assignments related to personal safety, site safety and compliance, environmental safety or digital security.

Responsibilities:

Consolidate information provided by clients and understand fully inspection requirements
Develops and maintains longterm relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Work with management to predict and trends and tracking of client account metrics
Coordinate projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Timeliness and attention to detail of all requests from the client (intercompany or direct) relating to supporting documentation.
Ensuring compliance of QMS and supporting continuous improvement
Control of the accurate inputting of data entry into internal systems
Ensuring all new clients are inducted into the Oracle system
Ensuring clients experience is of the highest customer excellence standards to achieve client retention to grow the business and relationship with the client
During the day to day activities ensure all sales / registration leads are passed using the appropriate channels.
Escalation of claims and complaints received from clients into internal ETQ Global Quality Management System.
Full understanding of global inspection processes and procedures and solid understanding of all Country Instructions.
Detection of training needs within New/Current Applications team to be addressed with Supervisor
Performing any other appropriate functions assigned by the Inspection Services management.