- Lead a team of 8 receptionists across the London main head office, working closely with the Reception Team Leader and Head of Reception
- Lead by example – Leading the team as you yourself would want to be lead, learning to separate friendships from the working environment
- Creating the weekly rota and monitoring annual leave by keeping the attendance chart up to date
- Have monthly one to ones with the team along side the Head of Reception
- Creating a one team approach working in collaboration with the Hospitality team and Reservations team and working in partnership with the Head of Reception
- Assisting the Head of Reception with annual reviews, goal setting and probation reviews
- Motivating and leading the team where appropriate
- Training and development of new receptionists
- To ensure all four of the reception areas are maintained to high standard at all times
- Registering and checking in guests on the Condeco meeting room bookings system and ensuring bookings have their guests pre-registered prior to their meetings/events
- Maintaining a good stock of all visitors passes, lanyards and card holders
- Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices
- Manage and oversee the on the day booking of meeting rooms for external and internal meetings, using the Condeco meeting room booking system and ensuring the efficient utilisation of both client facing and internal meeting rooms
- Managing the bookings of couriers for domestic and international deliveries
- Maintain a high level of understanding of the company's policies and procedures and applying them to the room bookings and external visitors
- Maintaining an open line of communication with the CRES team and reporting any issues that might occur around the reception areas and meeting rooms
- Required to be Fire Marshall and First Aider
- Ensure all reception areas are consistently maintained to a high standard and liaising with the cleaners when necessary
- Maintaining a clean and tidy reception desk at all times and on all floors
- Assisting the Hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting, ensuring chairs are straight, blinds are up and water stations reset
- Other duties as deemed appropriate by your line manager
- Must have experience working in Reception of a 5* corporate or hotel environment
- Experience in leading a team of at least 5 people on a daily basis
- Maintaining a positive attitude towards your role and the work it entails
- Flexible and adaptable to respond to differing client needs
- Confident, enthusiastic and motivated to deliver great service
- Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
- Maintain a professional manner when answering the telephone or speaking to a client face to face
- Ability to work independently and as part of a team
- Excellent communication skills, in both verbal and written English
- Good time management, with the ability to prioritise and multi task
- Basic level of knowledge for all Microsoft Office suites
- Experience of working in the service industry desired
Reception Manager - London, United Kingdom - Howden Group Holdings
Description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Key Responsibilities
Office and Reception Area
Skills and Experience
Qualifications
Minimum GCSE Level
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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