Freight Forwarder - Basildon, United Kingdom - AVPlacements

AVPlacements

Verified Company

Basildon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLEASE CALL FOR SALARY DETAILS

Objective / Purpose of the Job _(describes clearly the level of responsibility and expected results)_

The forwarder is part of the above department/ branch.

To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

Key Activities / Accountabilities

Completion of end to end forwarding activities as the individual role requires
Follow strict and time sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Next Gen/MS office as requested
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Month end department compliance
Customs Entries
Cost control
Assist senior forwarders, Supervisor and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the Operations manager for Internal and external rates reviews.
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line manager

PERSON PROFILE Forwarder

Essential Education and/ or Training

Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

Business related experience
Proven customer service record and experience
Proven operational experience

Necessary Technical / Functional Skills

Thorough understanding of customer needs
Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
A knowledge and understanding of financials and impact on business
A Good knowledge of IT systems and processes used in the transport sector
Fluent in English, local language and any other languages required for smooth operation of business

Required Behavioural Competencies

Resultoriented and driven to achieve goals and meet targets
Problem solving skills
Ability to read and understand an SOP
Customer service driven
Deep knowledge of the financial contexts the business exists within
Profitability and resultoriented and always looking for improvement in our business processes
Team oriented
Quality focus.
Flexible in approach and happy to work shifts as required including weekends