Team Leader Planning - Livingston, United Kingdom - Energy Assets

Energy Assets
Energy Assets
Verified Company
Livingston, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Established in 2005, we're a leading, nationwide, utilities infrastructure organisation providing multi-utility:

  • Metering and data services
  • Network construction and ownership solutions. Our end-to-end, 'meter-to-main', multi-utility propositions use groundbreaking technology, data analytics and dynamic processes.


We partner with major energy suppliers and utilities constructors -delivering our services to the nation's biggest brands and public sector bodies.

One strand to our corporate mission is to provide employees with high levels of job satisfaction, recognition and personal development opportunity.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.


To build a sustainable future, we need the best team -with a diverse mix of people and skills, where everyone feels welcome and able to succeed.


We're dedicated to helping to close the diversity gap in the utilities and construction industries and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicities and the differently abled.

If you would like to know more and have the right to work in the UK keep reading and press apply.


Key Responsibilities
Our Team Leaders are responsible for ensuring the effective performance and development of their teams. Working closely with the rest of the management team, they ensure effective teamwork and communication across the business. This role manages, motivates and develops their teams, instilling an effective working culture across all teams.

This role is key to delivering a strong operational performance from their teams and supporting the growth of Energy Assets.


Key Accountabilities

  • Responsible for the day to day management of the team in line with company requirements and procedures
  • Call monitoring of the team to ensure quality standards are maintained
  • Generation of weekly rota lunch and shifts to ensure there is adequate cover at all times
  • Recruit, onboard and provide initial training for new team members
  • Manage, drive and monitor productivity, safety and quality of the work of their teams
  • Effective management and resolution of escalated issues
  • Training & development of new additions to the Planning team providing necessary feedback to Team Manager to ensure satisfactory and ongoing review of new starter development
  • Develop, monitor and report on team specific goals, objectives and KPIs
  • Active and continual improvement of current processes (in liaison with the Team Manager) and provide direction on continual service improvements
  • Ensure customer and supplier requirements are fulfilled whilst at all times adhering to the set SLAs
  • Manage monthly team meetings including production of minutes and action plans
  • Undertake first line management and provision of agreed workloads to DLO
  • First line query & complaint resolution and preparation of all information if escalation to Team Manager is required
  • Monitoring Planning mailboxes
  • Ensure that operational systems are effectively maintained
  • Drive process improvements to eradicate failed visits / aborts
  • Be aware of, and comply with, the Company's quality management system; including quality policies, main aspects, impacts and procedures
  • Monitor and manage the effective performance of the teams, making continuous operational improvements as necessary
  • Be a role model for others by consistently demonstrating behaviours which contribute towards an effective working culture
  • Ensure that own team's behaviours and performance follow same high standard, recognising and celebrating positive contributions, and taking appropriate action with individuals whose performance or behaviour falls short in line with company expectation
  • Manage, motivate and develop direct reporting employees ensuring regular performance reviews and feedback
  • Maintain awareness of, and comply with, the company's Environmental, H&S management systems; including policy and procedures, and individual responsibilities
  • Ensure the accurate reporting of any workrelated accidents, dangerous occurrences, and ill health or near miss incidents in line with Policy
  • Report any known or suspected defects or failings in the OH&S Management System without delay
  • Take responsibility for both your own safety, and the safety of others
  • Skillfully use our systems to ensure that information is recorded accurately and with attention to detail
  • Accurately record and report relevant Management Information (MI) as required
  • Proactively look to improve efficiency and the customer journey
  • Build strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvement
  • Proactively look to challenge and change the current way of working by looking at our processes, understanding the impact of our work, questioning and discussing issues to aid mutual u
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