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- Monitor and maintain hardware and software systems on end-user devices in operational areas
- To support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devices
- Carry out the installation, maintenance, and configuration of hardware, software, networks, and applications in line with required accreditations on end-user devices in operational areas – this includes PCs, printers, and specialist devices.
- Actively maintain applications on operational end-user devices, collaborating with product teams.
- Actively engage in the continuous monitoring and maintenance of systems and networks.
- Provide technical support in response to calls from staff members or clients, effectively communicating solutions for resolving issues.
- Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
- Support the roll-out of new applications, documenting relevant end user support knowledge articles.
- Document and track issues and solutions for future reference and continuous learning.
- Educated to degree level or equivalent experience
- ITIL qualification
- Deep understanding of service value for customers and driving continuous service improvements.
- Initiates and manages change to help shape the future direction of IAG Tech and organisation.
- Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
- Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
- Demonstrates and applies a deep understanding of third-party supplier management principles.
- Excellent communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
- Fluent written and spoken English
- Experience of leading a global 24x7 service offering
- Strong experience of delivering critical IT services in an operational environment
- Demonstrable expertise in a specific technical specialism and/or broad technical expertise.
- Experience of developing in an agile and/or DevSecOps environment is highly desirable, including unit testing, behaviour driven development, and continuous integration/continuous deployment.
- Experience of operating across multiple countries and cultures is desirable, but not essential
EUX Engineer - Harmondsworth, United Kingdom - IAG Tech
IAG Tech
Harmondsworth, United Kingdom
3 weeks ago
Description
Job DescriptionPurpose of the role
Accountabilities
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities
QualificationsSkills
Experience