- Provide technical support for Maintenance & Planning applications and services (Primavera P6, Permit and Barrier Vision, Hexagon (suite of applications), One Integrity, Nexar (Inspection Software)
- Actively support the on-going security, performance, stability maintenance and monitoring of the application portfolio
- Provide technical review and support for changes made to the Maintenance & Planning applications and services
- Installation, configuration, administration, support, maintenance and troubleshooting of the Maintenance & Planning application portfolio
- Ensure application changes are aligned with Corporate change management processes
- Work with 3rd party vendors to ensure services meet business requirements and manage supplier relationship where applicable
- Proactively support and engage with other IS technical disciplines to ensure high level of applications system availability to business
- Related hardware accessory support and asset management
- Application patching
- Delivery of business-critical upgrades
- Manage license compliance, annual license renewals and access controls process
- Experience of Oil & Gas systems and applications
- Experience of supporting some or all of the following; Primavera P6, Permit and Barrier Vision, Hexagon (suite of applications), One Integrity, Nexar Inspection Software
- Knowledge of key business processes (Asset Integrity, Maintenance and Inspection, Integrated Asset Planning, Control of Work)
- Strong customer orientated approach
- Excellent communication and interpersonal skills and proven experience to liaise with individuals up to Leadership level and external vendors
- Ability to establish and maintain effective relationships at all levels of the organisation, taking time to get to know and understand customers, gaining their trust and respect
- Experience of application data integrations and monitoring processes
- Excellent problem-solving and troubleshooting skills
- Proven documentation skills
- Ability to be self-supporting and proactive
- Ability to multi-task and work well under sustained pressure with conflicting demands and an ability to respond to fast changing circumstances
- An awareness of emerging technologies and demonstrable desire to stay current
- Experience and understanding of working within an ITIL environment
- Company Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme
Application Support Analyst - Aberdeen, United Kingdom - prosource
Description
Job Description
2306 - Application Support Analyst – Aberdeen
We have an excellent opportunity for a highly motivated and skilled Application Support Analyst to join our team working onsite in Aberdeen. As Applications Support Analyst you will provide application support of Maintenance & Planning Applications for an enterprise sized organisation. If you are a team player, possess excellent communication skills and have undertaken previous application support roles we'd love to hear from you.
What you'll do
What to bring
What You'll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company's mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.
Successful candidates will be subject to background and right to work checks.
About us
is a professional services provider in technology. Established as a traditional provider of managed IT services, has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of 'can do' and 'how can I help' individuals committed to teamwork, partnership, service excellence and delivery.