Technical Customer Support Advisor - Leeds, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Adecco have partnered with a leading UK based company which provides customer care, sales, technical support worldwide.
Working Hours
Monday to Friday 9am to 5pm

Responsibilities:

The position requires high effectiveness and high quality business execution, including but not restricted to the

following key focus areas:

Responsible for maintaining appropriate and comprehensive records of all customer discussions on the relevant client database in line with current procedures. This includes accurate prioritisation and triaging of the issues logged by customers
Responsible for answering the phone and resolving issues raised by customers in a timely manner and in accordance with agreed service level agreements.
Responsible for identifying and dealing with all thirdparty issues e.g. integration issues with the software
Responsible for handling inbound via the automated Dialler system.
Responsible for processing data concerning account management, which implies understanding, decisionmaking, analysis and good communication skills.
Active participation in all aspects of training and selfaccountability for personal development and objectives.

Benefits:

Free onsite secure parking
25 days paid holiday plus paid bank holidays
Good location close to local amenities and bus services
Eye test vouchers

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.