- At least 24 months previous IT support experience in a 2nd Line capacity
- Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration.
- Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc
- Ability to install and configure hardware, software and operating systems
- Proficient in basic TCP/IP switching and network administration, DHCP/DNS
- Ability to troubleshoot and solve technical problems independently.
- Good understanding of PC hardware set-up and configuration
- A Driving Licence is Essential & a DBS Check will be required
- Microsoft Professional Certifications
- ITIL Foundation
2nd Line Deskside Engineer - Brixworth, United Kingdom - Lucid Connect Ltd
Description
Job Description
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent
Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment
Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region.
Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base.
This is a VIP (and very cool) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations.
We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers.
Requirements:
Qualifications:
The following certifications are desirable but not necessarily essential.