Housing Officer - Cambridge, United Kingdom - Places for People

Places for People

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's the people.

That's why we build homes and manage communities where everyone can thrive.

More about you role

You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers.

With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible.

An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework.

The role will involve managing customer expectations, you will be responsible for reporting adult and children Safe Guarding issues and ensuring all Health and Safety guidelines are met.

For more information please download our job profile available on our website.

More about you

We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone, you will be working closely with our customers and external agencies.

Therefore, it is essential that you are able to demonstrate the ability to create and maintain effective working relationships.

Ideally you will have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation; although this is definitely not essential.

Full training will be given; however you will need to demonstrate that you possess tenacity, resilience, attention to detail and a solution-focused approach.

Suitable applicants will be from Ipswich and will occasionally travel too Norfolk and Suffolk.

The ideal applicant will be good at managing deadlines, the role requires you to prioritise your own work load whilst having a flexible as everyday is different.

To be considered for this role you will hold a valid & current drivers' licence with access to your own vehicle as you will be expected to travel to sites.

Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
Essential car allowance to cover the wear and tear on your car for any travel associated with your role
Cashback plan for healthcare costs up to £500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more

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