Head of Claims, Northern Ireland - Belfast, United Kingdom - AXA Group

Description

Head Of Claims Northern Ireland opportunity to join our Claims Senior Leadership Team.

Reporting to the Claims Director, you will be responsible for managing and leading our Claims function in the Northern Ireland market, ensuring effective management of our portfolio of Motor Damage & Personal Injury claims, while successfully delivering on our Claims strategy.

What you'll be doing

• Develop and deliver Northern Ireland Claims functions strategies to ensure effective cost control and commercial advantage, including the development of opponent specific strategies to ensure best settlement methods.

• Lead and engage high performing teams, through feedback, coaching and compelling communication.

• Monitor the key external and changes to the claims environment and quantify the likely impact on claims costs and making the necessary changes in our settlement plans to counteract any external changes.

• Build a culture of responsibility and empower others to act and look for opportunities to learn and develop ourselves and deliver sustainably business performance.

• Work in partnership with all three claims sites to maximise best practice and to share learnings amongst similar sites.

• Represent AXA on various external committees which are crucial to understanding and influencing the claims environment in Northern Ireland.

• Develop key controls for ensuring adherence to relevant regulatory requirements including Solvency II, AXA Group Standards and other external regulations impacting Motor or Personal Injury Claims.

• Manage customer experience to continuously improve and deliver excellence in our customer journey.

• Identification and management of Risk within the Claims area.

What we're looking for

• 10+ years' experience of managing a claims function, or significant part thereof likely to include Motor Damage and/or Personal Injury and/or Claims services function(s).

• A minimum of 5 years' experience in a leader role, showcasing a pragmatic, common sense attitude and positive approach to coaching & mentoring teams.

• A relevant business degree is essential, with a CII/ACII/ FCII qualification beneficial.

• Extensive practical experience of optimising performance, meeting deadlines/targets and achieving results in a similar environment.

• Customer First orientated, and adept at leveraging customer data and insights to meet customer needs.

• Excellent interpersonal skills to build relationships, influence at all levels throughout the organisation especially ability to develop senior reciprocal relationships.

• Strong project manager with excellent planning and organizational skills, with the ability to prioritise workload in order to deliver on objectives and to make deadlines.

• Experienced and competent negotiator, highly pragmatic with a hands-on approach to deliver solutions.

• Strong analytical skills with ability to analyse, utilise and present data in a user friendly way.

At AXA, diversity and inclusion means empowering people to be 100% themselves at work. We operate a smart working hybrid model, with a requirement to work away from home for a minimum 40% of your week and with a base in our Belfast office.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

One of the best things about joining AXA is our rewards package. At AXA Ireland, we're appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review

• Annual company & performance-based bonus

• Contributory pension scheme (up to 12% employer contributions)

• Life Assurance

• Generous annual leave plus Bank Holidays

• AXA employee discounts

• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.