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Customer Service Assistant 10026 - Sheffield, United Kingdom - Talent Search

Talent Search

Verified Company

Sheffield, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant £21,500-£22,500 + Bonus and Benefits

Sheffield

VR/10026

This is a great opportunity to join a close-knit team within a well-established, thriving business with a global reach. Well suited to an active and ambitious professional, this is a busy and rewarding team-based role where you can really get to know your customers and make a difference

Your role will involve:

Receiving customer enquiries, identifying relevant product offering and providing sales quotations
Determining exact customer requirements to ensure the correct product is offered and seeking to offer additional and/or complimentary products
Getting to know the customers' business in order to develop creative sales offers
Following up on enquiries not converted to orders
Identifying and calling dormant or declining customers in order to determine reasons and solutions to win sales if applicable
Receiving Customer Orders and checking details are inline with those quoted.
Ensuring customer orders are processed in a timely fashion
Providing feedback to customers with respect to delivery dates and progress of their orders
Receiving customer complaints and warranty claims and ensuring appropriate internal action is taken
Assisting in the general administration duties involved in the department and contributing to process improvement